UJET: Total overhaul with Agility for the world’s most advanced cloud contact center
By migrating to the Jamstack architecture and using Agility as its headless content platform, Ikius, increased UJET’s performance fourfold.
TORONTO, ON, CANADA, December 1, 2022 /EINPresswire.com/ — UJET, based in California, is the world’s first contact center platform for smartphone-era CX that unifies the enterprise brand experience across sales, marketing, and support – eliminating the frustration of channel-switching between voice, digital, and self-service for consumers worldwide.
Offering unsurpassed resiliency, UJET powers the world’s largest elastic CCaaS tenant at up to 22,000 agents globally. In addition, it is trusted by innovative, customer-centric enterprises like Instacart, Turo, Wag!, and Atom Tickets to intelligently orchestrate predictive, contextual, and conversational customer experiences.
By migrating to the Jamstack architecture and using Agility as its headless content platform, Ikius, one of Agility implementation partners, increased UJET’s performance fourfold. This migration from a legacy architecture to Agility has eliminated the frustration of channel switching between voice, digital, and self-service for consumers.
“Using Agility for an enterprise website migration was essential for the project’s success. Migrating hundreds of pages from WordPress while preserving the sitemap and asset structure was incredibly efficient with Agility,” said Max Ikaheimo, CEO of Finland-based web development agency, Ikius. “We were able to migrate all content in under three months, while also optimizing each part of UJET’s content management operations for a large marketing team,”
Agility enables companies of all sizes to build and manage high-performance websites quickly and easily. Together, we provide the best possible performance for your end users while keeping everything accessible and safely stored in one place.
“Our purpose is to give our customers a voice, and Ikius has been instrumental in helping us do that,” said Joel Varty, Agility CTO. “With this solution for UJET, they have increased performance and accessibility and provided a future-proof foundation based on Agility’s content that can be expanded upon for years to come.”
Thanks to our partnership with Ikius, businesses can now enjoy infinite scalability without sacrificing any features or functionality – so if you’re looking for a platform that can handle whatever traffic your business throws its way, look no further than Agility and Ikius.
Agility is an API-first Composable Content Platform that enables marketing and development teams to create and manage content across their digital properties. The platform’s user-friendly approach reduces the creative limitations and security concerns created by the legacy and pure headless CMS platforms. It provides complete creative freedom for web developers while retaining familiar authoring tools for editors and content creators.
Finland-based, Ikius provides future-proof software development consultancy and agency services with the latest available technologies and tools. Ikius focuses on modern technologies for web and app development such as Jamstack and serverless. Ikus is proud to guide businesses to grow by modernizing web services and infrastructures for demanding needs.
Inge Boubez
Agility
+1 416-591-2500
email us here
